EVENT: 3 Reasons a Company Can Fail…

…and 1 BIG Reason It Can Succeed

q4 model in hand

Everyone knows there are many reasons a company might fail.  But not everyone knows many failures occur due to a team or individual’s behavior.  At Psychological Associates we divide behaviors into four quadrants – found in our Dimensional® Model of Behavior™.  Three of those quadrants identify behaviors that can lead a company to fail.  One of the quadrants, the one we call Q4 – describes those behaviors that are results focused and foster a company’s success.

We and the Saint Louis RCGA cordially invite you to attend a Business After-Hours Event where complimentary cocktails and hors d’oeuvres will be served while local business leaders share success stories. At this event you will discover what top executives at leading Saint Louis based companies such as Emerson, Centene, and Buckingham Asset Management have done to ensure successful leadership development.

We’ll also give you an inside look at our flagship workshop, the newly redesigned Leadership Through People Skills® (LTPS.) Please join us at 5:30 p.m. February 6, 2013, in the second floor gathering area of the Knight Center at Washington University to learn the behaviors that can foster your company’s success.

RCGA Business After Hours Event – 3 Reasons a Company Can Fail
Wednesday, February 6, 2013
Charles F. Knight Center at Washington University
5:30 – 7pm 
Complimentary cocktails and hors d’oeuvres will be served  
Space is limited, please fill out our registration form to reserve your spot:

Like to handle things the old-fashioned way – talking to a real live person? Give us a call to register! 314.678.5678

Forward information about this event to a colleague

Learn more about Leadership Through People Skills®

Learn about recognition Leadership Through People Skills® has received

Sign up for our leadership newsletter

Follow us on LinkedIn

Follow us on Twitter

3 Pitfalls of Do-It-Yourself Organizational Surveys

Written by: Meghan R. Lowery, Ph.D.

survey

Advanced technology makes designing, using, and administering online surveys easier than ever. A prominent employee survey vendor even remarked “an intern can create a survey!” In part, they are correct. Organizations often relegate survey design and rollout to internal employees, who, with best intentions, create a measure they feel will help achieve the organization’s objectives – such as measuring employee opinions or understanding customer satisfaction metrics –  but often fall short of the strategic goals.

The DIY method often leaves out integral keys to surveys – pertinent questions, accurate data, and meaningful interpretation. Though the process of actually creating a survey, from the most simplistic to incredibly complex, has been made easier through new technology, the unfortunate reality is that user error has become more commonplace.

Imagine if it was suddenly easier and cheaper to manufacture weight scales by doing it yourself. Everyone on the lookout for a good bargain would buy the discount DIY scale, assemble the pieces at home, and step on the scale. To their amazement, the scale may read they are 15 pounds lighter than they were expecting. This DIY scale also is supposed to measure height, which helps in calculating body mass index. Oddly though, sometimes the measurements are 1 to 2 inches shorter or taller than previous measurements. Now, the individual’s body mass index is not the same – inaccurate in fact – but it’s close, and the scale was inexpensive.

This hypothetical tale of woe illustrates a simple concept: because the scale is DIY, it has a higher chance of turning out to be unreliable. This problem is just one of many pitfalls that can occur with DIY surveys. Here are other drawbacks:

Asking the Wrong Questions

Reliability and validity are integral when it comes to constructing strong organizational surveys. The questions are vital for understanding what an organization actually wants to know. It is important to consider what information you want as a result – not simply what to ask. There is a phrase commonly used to describe a source of bad data: “junk in equals junk out.” If the questions are not reliable, valid, and consistent, the conclusions that are drawn from the resulting data may not be correct. For this very reason, it is important to have a professional trained in survey methodology to design, construct, administer, and even interpret survey data for your organization.

Lack of Candor

Another problem that can occur when surveys are administered by internal sources is the resulting lack of candor from the employees themselves. Receiving candid responses is vital to the success of any survey, and employees may feel they cannot answer candidly when their responses are going directly to another employee, however trustworthy that person may be. Employees may feel responses could be viewed by their boss or another decision maker, and that can be frightening! Protect their interests and gain their trust by having an outside firm complete the data collection and analysis.

Radio Silence with Feedback

Many times, individuals compiling the results deliver the information directly to decision makers, who quietly absorb the report or discuss it with peers in high-level meetings. Though there may be changes made based upon the results, the employees rarely find out how their feedback may have helped the organization itself.  Revealing the entire report will not help in providing meaningful feedback either though.

It is essential to plan through who will be listening to the end results, communicate at a level that is appropriate, and disseminate results and the planned actions in a timely manner. Sounds simple, but this step is often forgotten, which means the employees can become distrustful of how their responses might be used in future surveys. A consultant trained in delivering feedback throughout the different levels of an organization can assist in this important process.

Learn why trust is the key to high performance

Though it is easy to construct and administer a survey using internal resources, the cost of doing so may turn out to be quite high if you get inaccurate data, false results, or have to duplicate your efforts. Data you can trust is invaluable in making strong organizational decisions. Be sure you make the right decisions from the right data.

Focus less on a bargain budget survey and enjoy the cost savings that may come after you incorporate valuable feedback from valid, reliable surveys your employees feel comfortable completing.

Implementing a fully reliable survey process is more affordable than you think – and can save you a lot of time and even help with employee retention. We would love to give you more information to help you improve your organizational surveys – just click here

Learn more about our surveys

Sign up for our newsletter

Follow us on LinkedIn

Follow us on Twitter

PRESENTATION: The Office Battleground: The Secret to End the Conflict

office battleground

We recently hosted a Breakfast Briefing Event to help you learn how to end conflict at the office. Pam Hager, Vice President of Instructional Consulting, discussed the elements of a conflict, how changing your own behavior can help the other party change, and how you can work through – and help others work through – the conflict to arrive at the best solution.

We know even the most peaceful offices have conflict, and this can cost a company time, money, and customers. We would like to share this presentation with those of you who were unable to attend our event. It will give you the confidence you need to address conflict in your office, and most importantly arrive at a successful resolution for you and your business. After learning about this topic you’ll be able to:

  • Get past conflict and get things done
  • Size up behavior to understand the conflict styles of others, using the Dimensional® Model of Behavior™
  • Re-engage affected parties to work through the underlying disagreement
  • Control your emotions and manage others’ emotions in resolving the issue

Sign up to begin receiving notice about our events

Learn more about our Q4 Dimensional® Model of Behavior™

Sign up for Leadership Through People Skills®

PRESENTATION: Gaining Employee Commitment to Increase Business Results

Our own Dr. Tom Brooks presented on the topic of employee engagement at a recent event for CEOs.  He explored the 10 things that drive employee commitment and increase bottom line results in any organization.

Below is Dr. Brooks’ presentation so you, too, can learn the essential elements of a committed workforce and how to gain commitment from your own employees. Topics covered in this presentation include:

  • The case for engagement
  • Specific drivers of engagement
  • Connecting workplace changes and engagement
  • Motivators of a committed workforce
  • Who owns responsibility of driving engagement

You can view the presentation in its entirety on slideshare or by using the widget below.

Watch for additional events and presentations coming soon from Psychological Associates.

As the leaders in organizational and leadership strategy and development solutions, we help our clients evolve into the organizations they wish to become. We offer talent management programs for some of the top Global 1000 companies. From assessments of new recruits to executive coaching and development to team building and numerous other programs, our Ph.D.s are well-versed on the needs of our Fortune 1000 clients.

To learn more about our offerings visit www.q4solutions.com/offerings.

At Psychological Associates we offer an exceptional leadership program called Leadership Through People Skills® on a monthly basis here in Saint Louis.  Leadership Through People Skills® is an intensive, three-day event that uses real-world issues and situations to give executives the opportunity to learn and apply the interpersonal leadership skills that are proven contributors to leadership success.  It teaches men and women how to use the appropriate amount of assertiveness and compassion as a leader; and helps grow the skills that help leaders obtain goals quicker.  LTPS provides rich, personal insights about leadership effectiveness and style. It strengthens influencing and people skills. It builds successful leaders.

We have also developed a group on LinkedIn where leaders can go to network with successful leaders across the globe and receive tips and articles from us as well as other individual contributors.  Join us in our LTPS group on Linkedin!

Learn more about Leadership Through People Skills®

Learn about recognition Leadership Through People Skills® has received

Sign up for our leadership newsletter

Follow us on LinkedIn

Follow us on Twitter

PRESENTATION: Global Talent: Selection, Management and Leadership

Psychological Associates’ Dr. Ann Beatty recently gave a presentation to the Washington University Olin Business School’s Executive MBA students about Global Talent: Selection, Management, and Leadership. The presentation is relevant for any company that is currently working on a global scale or that is considering broadening its reach.  This presentation discusses both the benefits and challenges of a global workforce.

In today’s fast-paced and global business environment, executives must navigate the opportunities and challenges of a multicultural workforce where distance is not the only differentiator. Dr. Beatty utilizes a client case study to explore these differences and demonstrate how companies can profit from the use of specific strategies to build a successful team.

You can view the presentation in its entirety on slideshare or by using the widget below.

Psychological Associates offers talent management programs for some of the top Global 1000 companies. From assessments of new recruits to executive coaching to team building and numerous other programs, our Ph.D.s are well-versed on the needs of our global clients. We prepare organizations to achieve the future they envision. To learn more about our offerings visit www.q4solutions.com/offerings.

At Psychological Associates we offer an exceptional leadership program called Leadership Through People Skills® on a monthly basis here in Saint Louis.  Leadership Through People Skills® is an intensive, three-day event that uses real-world issues and situations to give executives the opportunity to learn and apply the interpersonal leadership skills that are proven contributors to leadership success.  It teaches men and women how to use the appropriate amount of assertiveness and compassion as a leader; and helps grow the skills that help leaders obtain goals quicker.  LTPS provides rich, personal insights about leadership effectiveness and style. It strengthens influencing and people skills. It builds successful leaders.

We have also developed a group on LinkedIn where leaders can go to network with successful leaders across the globe and receive tips and articles from us as well as other individual contributors.  Join us in our LTPS group on Linkedin!

Learn more about Leadership Through People Skills®

Learn about recognition Leadership Through People Skills® has received

Sign up for our leadership newsletter

Follow us on LinkedIn

Follow us on Twitter

EVENT: The Office Battleground: Secrets to End the Conflict

We have all been there – either at an impasse with a colleague or on the management end of a conflict among others. In today’s fast-paced, stressful business environment, it is inevitable to encounter workplace conflicts at some time.

Whether you are in the midst of the battle or playing the role of the peacekeeper, finding resolutions to these issues is essential. Unresolved issues can lead to diminished performance or cause permanent harm to your company.

Join Psychological Associates at our next complimentary Breakfast Briefing as we present The Office Battleground: Secrets to End the Conflict on November 29, 2012, at our office in Clayton. The event will be hosted by Pam Hager, Vice President of Instructional Consulting. Limited seating is available, so please RSVP as soon as possible.

Those who attend will learn:

  • How to get past conflict and get things done
  • How to size up behavior to understand the conflict styles of others, using the Dimensional® Model of Behavior™
  • How to reengage affected parties to work through the underlying disagreement
  • How to control your emotions and manage others’ emotions in resolving the issue

Based on our Working Through Conflict™ workshop, Ms. Hager will present the event in a “learn-by-doing” format with demonstrations and lively discussions. This is a do-not-miss opportunity for anyone seeking ways to resolve their own workplace conflicts or those within their own organizations.

Please mark this event on your calendar and register below to join us to get the tools you need to end conflict at your office.

“The Office BattleGround: Secrets to End the Conflict” is a complimentary breakfast briefing, but space is limited and it does fill up fast, so be sure to register today.

The Office BattleGround: Secrets to End the Conflict
Thursday, November 29, 2012
Psychological Associates
8112 Maryland Avenue, Suite 300
Clayton, MO 63105 
7:30am
Breakfast will be served, seating is limited. 
Please fill out our registration form to reserve your space:

Like to handle things the old-fashioned way – talking to a real live person? Give us a call to register! 314.678.5678

Forward information about this breakfast briefing to a colleague

Learn more about Leadership Through People Skills®

Learn about recognition Leadership Through People Skills® has received

Sign up for our leadership newsletter

Follow us on LinkedIn

Follow us on Twitter

EVENT: Gaining Employee Commitment to Increase Business Results

Commitment=Results

Is your company achieving the highest level of productivity possible? Is your senior team truly connected to your goals?

Research shows truly motivated senior team members are more productive and more tied to company goals – and these employees seek motivation and incentives that go beyond the amount of their paychecks; they seek an emotional and intellectual bond – a sense of purpose – with their employer.

Psychological Associates will examine the intricacies executives should consider to achieve the greatest effects of a committed, engaged senior team and workforce at a complimentary Breakfast Briefing on October 30, 2012, at Cardwell’s in Clayton. The event, Gaining Employee Commitment to Increase Business Results, will be hosted by Dr. Tom Brooks, Senior Vice President Performance Consulting. Limited seating is available, so please RSVP as soon as possible.

This event is reserved for CEOs and Board Members only.  Those who attend will learn:

  • How to gain commitment through employee engagement
  • How commitment will increase productivity and returns
  • How committed employees stay longer and work harder

Dr. Brooks will present a case study that explores the ideas that drive engagement from an employee’s perspective. Attendees will leave this event with motivational ideas to gain commitment within their own organizations.

Please mark this event on your calendar and register below to join us to get the tools you need to enable your organization to seize new opportunities to grow and prosper by uncovering your hidden success.

“Gaining Employee Commitment to Increase Business Results” is a complimentary breakfast briefing, but space is limited and it does fill up fast, so be sure to register today.

Gaining Employee Commitment to Increase Business Results
Tuesday. October 30, 2012
Cardwell’s in Clayton
8100 Maryland Avenue, Clayton, MO 63105 
7:30am
Breakfast will be served, seating is limited. 
Please fill out our registration form to reserve your space:

Like to handle things the old-fashioned way – talking to a real live person? Give us a call to register! 314.678.5678

Forward information about this breakfast briefing to a colleague

Learn more about Leadership Through People Skills®

Learn about recognition Leadership Through People Skills® has received

Sign up for our leadership newsletter

Follow us on LinkedIn

Follow us on Twitter

PRESENTATION: The Secret to Dealing with Difficult People

We recently hosted a Breakfast Briefing Event to help uncover the secret to dealing with difficult people. The speakers, Pam Hager and Roger Heape discussed the difference between behavior and personality – and ways you can identify behaviors and work better with difficult people.

We know even the most skilled leaders find themselves dreading stressful business conversations and may postpone them or handle them with less than stellar results, which could have a serious impact on business performance.  We would like to share this presentation with those of you who were unable to attend our event.  It will help give you the confidence you need to have the challenging conversations you may often avoid – or worse, handle badly.   After learning about this topic you’ll be able to:

•examine several common, business, interpersonal issues
•prevent bad habits that lead to road blocks
•increase your productivity when dealing with difficult people and situations

Sign up to begin receiving notice about our events

Learn more about our Q4 Dimensional® Model of Behavior™

Learn how to earn a free Kindle Fire

Sign up for our September Leadership Through People Skills®

The Secret to Dealing with Difficult People

Whether you are a middle manager or top executive; you have surely encountered a situation where you needed to deal with a difficult person – or even a difficult group of people.  This complimentary breakfast briefing event “The Secret to Dealing with Difficult People” will introduce you to the skills you need to deal with any person in any situation to increase overall productivity and to achieve the results you desire.

In this briefing, Roger Heape, Vice President of Instructional Consulting; and Pam Hager, Vice President of Instructional Consulting – the primary facilitator of our award winning Leadership Through People Skills®, will introduce you to our Dimensional® Model of Behavior™ and help you

  • examine several common, business, interpersonal issues
  • prevent bad habits that lead to road blocks
  • and give you tips to help increase your productivity when dealing with difficult people and situations.

Check out the brief video below as an example of how good intentions can go bad in a work conversation and derail all productivity and results.

Which person is derailing this conversation? Are either of them being Q4? We’ll discuss this in greater detail in the seminar and show you how the situation could be handled better.

Think someone you deal with is not Q4? Take our survey to find out what Q they are and use what you learn in class to work better with them.

The Secret to Dealing with Difficult People is a complimentary breakfast briefing, but space is limited and it does fill up fast, so be sure to register today.

The Secret to Dealing with Difficult People
August 9, 2012
Psychological Associates’ Offices in Clayton
8112 Maryland Avenue, Suite 300, Clayton, MO 63105  7:30am
Breakfast will be served, seating is limited. 
Please fill out our registration form to reserve your space:

Like to handle things the old-fashioned way – talking to a real live person? Give us a call to register! 314.678.5678

Forward information about this breakfast briefing to a colleague

Learn more about Leadership Through People Skills®

Learn about recognition Leadership Through People Skills® has received

Sign up for our leadership newsletter

Follow us on LinkedIn

Follow us on Twitter

PRESENTATION: Labyrinth of Leadership: Challenges For Women in the Workplace

Our own Dr. Ann Beatty was recently asked to speak about the challenges facing women in the workplace today for a leadership series hosted by Emerson here in Saint Louis.

She developed a great presentation demonstrating not only the challenges women face but specific ways women and society can work to overcome these issues to create even greater equality.

Though the event was for Emerson employees only, we’d like to share Dr. Beatty’s presentation.  You can check it out on slideshare or using the widget below.

In the presentation Dr. Beatty references an article, “Why Women Still Can’t Have it All,” in The Atlantic from Anne-Marie Slaughter, PhD.  You can check it out here. 

At Psychological Associates we offer an exceptional leadership program called Leadership Through People Skills® on a monthly basis here in Saint Louis.  Leadership Through People Skills® is an intensive, three-day event that uses real-world issues and situations to give executives the opportunity to learn and apply the interpersonal leadership skills that are proven contributors to leadership success.  It teaches men and women how to use the appropriate amount of assertiveness and compassion as a leader; and helps grow the skills that help leaders obtain goals quicker.  LTPS provides rich, personal insights about leadership effectiveness and style. It strengthens influencing and people skills. It builds successful leaders.

We have also developed a group on LinkedIn where leaders can go to network with successful leaders across the globe and receive tips and articles from us as well as other individual contributors.  Join us in our LTPS group on Linkedin!

Learn more about Leadership Through People Skills®

Learn about recognition Leadership Through People Skills® has received

Sign up for our leadership newsletter

Follow us on LinkedIn

Follow us on Twitter