Q4 Disruptions

Psychological Associates is excited to announce that our own Cindy Lefton, RN, Ph.D., Vice President Organizational Consulting, had an article published in the May 2013 issue of prestigious American Nurse Today. In the article, “Why disruption can be a good thing,” Cindy discusses how positive disruption – or challenging the status quo – in the medical field can lead to better patient outcomes and why nurses should create this positive disruption. “Unfortunately, in health care, too many situations arise where workers fail to speak up and disrupt the status quo – with serious repercussions,” she said.

When someone does not challenge the status quo or rock the boat, they are exhibiting Q2 behaviors based on the Dimensional Model of Behavior®. This can be detrimental to any company or, in the case of healthcare, to patients. By learning how to behave in a more Q4 manner, you can help your organization go from good to great or help avoid potentially serious repercussions for a patient. Being overly friendly or accepting of a superior or direct report is also call for a “positive disruption.” This Q3 behavior can lead to mistakes and things being swept under the rug, which can lead to a false sense that everything is ok.

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Cindy combines her extensive knowledge of organizational psychology with her experience as a registered nurse to develop effective interventions for academic medical centers and hospitals. She is a sought-after speaker and author of many articles on the topic of psychology in nursing and healthcare leadership, and she will have additional articles published in the coming months.

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PRESENTATION: Unlock the Resistance to Change

key to change

We recently hosted a Breakfast Briefing Event to help you learn key strategies to unlock the resistance to change within your organization. Dr. Michelle Clark, Vice President of Organizational Consulting, discussed the elements of change, how understanding behavior can help you and your organization stop avoiding change, and key mistakes to avoid when dealing with change.

We know change is inevitable and employee resistance can cost a company time, money, and customers. We would like to share this presentation with those of you who were unable to attend our event. It will give you the confidence you need to embrace change and help you to coach others through it. After learning about this topic you’ll be able to:

  • Understand why people avoid change
  • Understand the stages of change
  • Address resistance
  • Avoid key mistakes

Learn more about our Q4 Dimensional® Model of Behavior™

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PRESENTATION: The Office Battleground: The Secret to End the Conflict

office battleground

We recently hosted a Breakfast Briefing Event to help you learn how to end conflict at the office. Pam Hager, Vice President of Instructional Consulting, discussed the elements of a conflict, how changing your own behavior can help the other party change, and how you can work through – and help others work through – the conflict to arrive at the best solution.

We know even the most peaceful offices have conflict, and this can cost a company time, money, and customers. We would like to share this presentation with those of you who were unable to attend our event. It will give you the confidence you need to address conflict in your office, and most importantly arrive at a successful resolution for you and your business. After learning about this topic you’ll be able to:

  • Get past conflict and get things done
  • Size up behavior to understand the conflict styles of others, using the Dimensional® Model of Behavior™
  • Re-engage affected parties to work through the underlying disagreement
  • Control your emotions and manage others’ emotions in resolving the issue

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EVENT: The Office Battleground: Secrets to End the Conflict

We have all been there – either at an impasse with a colleague or on the management end of a conflict among others. In today’s fast-paced, stressful business environment, it is inevitable to encounter workplace conflicts at some time.

Whether you are in the midst of the battle or playing the role of the peacekeeper, finding resolutions to these issues is essential. Unresolved issues can lead to diminished performance or cause permanent harm to your company.

Join Psychological Associates at our next complimentary Breakfast Briefing as we present The Office Battleground: Secrets to End the Conflict on November 29, 2012, at our office in Clayton. The event will be hosted by Pam Hager, Vice President of Instructional Consulting. Limited seating is available, so please RSVP as soon as possible.

Those who attend will learn:

  • How to get past conflict and get things done
  • How to size up behavior to understand the conflict styles of others, using the Dimensional® Model of Behavior™
  • How to reengage affected parties to work through the underlying disagreement
  • How to control your emotions and manage others’ emotions in resolving the issue

Based on our Working Through Conflict™ workshop, Ms. Hager will present the event in a “learn-by-doing” format with demonstrations and lively discussions. This is a do-not-miss opportunity for anyone seeking ways to resolve their own workplace conflicts or those within their own organizations.

Please mark this event on your calendar and register below to join us to get the tools you need to end conflict at your office.

“The Office BattleGround: Secrets to End the Conflict” is a complimentary breakfast briefing, but space is limited and it does fill up fast, so be sure to register today.

The Office BattleGround: Secrets to End the Conflict
Thursday, November 29, 2012
Psychological Associates
8112 Maryland Avenue, Suite 300
Clayton, MO 63105 
7:30am
Breakfast will be served, seating is limited. 
Please fill out our registration form to reserve your space:

Like to handle things the old-fashioned way – talking to a real live person? Give us a call to register! 314.678.5678

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PRESENTATION: The Secret to Dealing with Difficult People

We recently hosted a Breakfast Briefing Event to help uncover the secret to dealing with difficult people. The speakers, Pam Hager and Roger Heape discussed the difference between behavior and personality – and ways you can identify behaviors and work better with difficult people.

We know even the most skilled leaders find themselves dreading stressful business conversations and may postpone them or handle them with less than stellar results, which could have a serious impact on business performance.  We would like to share this presentation with those of you who were unable to attend our event.  It will help give you the confidence you need to have the challenging conversations you may often avoid – or worse, handle badly.   After learning about this topic you’ll be able to:

•examine several common, business, interpersonal issues
•prevent bad habits that lead to road blocks
•increase your productivity when dealing with difficult people and situations

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